Refund Policy

This Refund Policy applies to all bookings made on GoGather Hub including Water Parks, Travel, Kids Activities, Gaming Zones, Trekking, and Trips.

1. General Refund Rules

All bookings are subject to availability and service provider confirmation.
Refunds depend on the cancellation timing and service type.
Convenience fees / platform charges are non-refundable.

2. Cancellation & Refund Timeline

More than 48 hours before service: Eligible for 80-90% refund
24 to 48 hours before service: Eligible for 50% refund
Less than 24 hours: No refund
Same day cancellation / no show: No refund

3. Non-Refundable Services

Special event tickets
Discounted or promotional packages
Group bookings (unless stated otherwise)

4. Vendor Cancellation

If vendor cancels the service, customer will receive 100% refund or reschedule option.
GoGather Hub will ensure proper communication between vendor and customer.

5. Refund Processing Time

Refunds will be processed within 5-7 working days.
Refund will be credited to original payment method only.

6. Weather / Force Majeure

If any service is cancelled due to weather conditions, natural disasters, or government restrictions, refund or rescheduling will be decided by the service provider.

7. Disputes

In case of any dispute between customer and vendor, GoGather Hub will act as a mediator but final decision depends on service proof and booking terms.

8. Contact

GoGather Hub
Email: support@gogatherhub.com
Phone: +91 90242 25865